FREQUENTLY ASKED QUESTIONS

BOOK A VIDEO CALL

THE COMPANY

On The Lake Entertainment, also referred to as OTL Entertainment is a new events company established in 2023. It is owned and operated by partners Bryan and Heather Fontez who have worked in the live events, hospitality and customer service industry for a combined 40+ years. Bryan has been a full-time DJ for the Leafs, Raptors and Blue Jays, while Heather has been a GM and Vice President of multiple flagship restaurant locations, banquet centres and more.
In our first year, we serviced over 100 events annually across Southern Ontario, and that number continues to grow as the company evolves with the industry.
Yes. Our General Liability insurance covers up to $2,000,000, so you can relax knowing that On The Lake Entertainment is fully insured. This means that we can perform at all venues that require business insurance from their vendors, without any issues or additional fees.
On The Lake Entertainment has many Google Reviews, all of which are five stars. If requested however we can also provide references from fellow vendors, planners, venues, and even other entertainment companies if needed.

SERVICES

We have the capacity to service virtually any type of event from weddings to festivals, sports arenas to clubs, restaurants to staff parties, corporate galas to birthdays. We have done it all, no gig is too big or too small.
Definitely. Our DJs have MC’d countless weddings and coprorate events, in fact many of our DJs are also professional musicians and performers with years of stage and touring experience. These skills translates seamlessly into being a great MC. With that said, like any talent, MC services are an additional cost, and can easily be added when deciding on your package.
We love getting to know the people we’re working with, which is why we always set up an introductory video call with our clients to discuss their vision and provide a personalized quote.
For weddings or larger corporate/social events, our team will email you one month prior to your event with an event details form that will provide all of the information we need to ensure your event is a success!
One week prior to your event you will have a final video call with your DJ to review the completed form, go over the itinerary and ask any questions that you may have.
We’ll always be available to you via email, video and phone to answer any questions you may have.
Absolutely! There’s no better way to elevate an event than with super-talented live musicians.
We are well connected and have great relationships with a variety of musicians throughout Southern Ontario. This includes everything from sax, harp, piano, guitar and violin to arabic drummers, mariachi groups and full bands.

BOOKING

Depending on the type of event and the date, we suggest that you book at least one year in advance to make sure that the date is available. However, we have a team of fantastic DJs and will do everything we can to make sure that we’re available for your event. Book a video call with us now to check if your date is available.
Definitely. We have several amazing DJs & Musicians on our roster and will always do our best to make sure we’re available for your event.
To secure your date we ask for a 50% deposit and a signed agreement.
Once the date is secured, you can always make changes to your package and services given that the requested service or equipment is available.
Submit an Inquiry now to get started!
Whilst we recommend that the final payment is made a week or two before your event so you have one less thing to worry about, we do request that the final balance be paid in full no later than 24 hours before your event day.
We prefer that all payments be made via e-transfer, however we will also accept bank drafts and certified cheques. Credit cards will be accepted, but will incur a 3% processing fee.
Once an agreement is signed, you are able to cancel and receive a full refund up to 12 months prior to your event date. Cancellations within 12 months of your event date will require us to keep your deposit, simply because most of our events are often booked a year or more in advance, meaning it will be challenging and require additional resources for us to try and fill the empty date.

EVENT DAY

Setup time is highly dependent on how much equipment you’ve requested and the layout of the venue. However, on average we will be there on average between 1-2 hours before your guests arrive.
As our DJ will likely be there early before and long after the event, we do request that they be given a meal and beverages. Depending on the type of event, a full seat at a vendor table as a guest is always welcomed.
Absolutely. As DJs we rely on our controller to play music, however it’s always connected to our laptop which can easily do everything we need for the ceremony, cocktail and dinner portions of the evening. If our laptop doesn’t co-operate, we always keep an online Google Drive containing all of your music that can be easily accessed and played via smartphone. And if the DJ's controller dies, we also keep a small back-up controller with us just in case.
Yes, you can provide your own "do" and "do not play" lists. We always encourage that the client provides some sort of input and direction for the DJ, even if it’s just a handful of songs or artists. We really want to make sure that we get it right and while we’re great at reading a crowd, it always helps to have additional insight before we compile a playlist and get the dance floor going.
Yes, it’s our job to make sure that you and your guests are as happy as possible. However we also try our best to use our experience and instincts as professional DJs to mitigate and screen requests that we feel will negatively impact the energy or experience. Ultimately, we leave requests up to you to decide and will roll with whatever you choose is best for your event.
There is no expectation for you to provide gratuities on top of what is signed in your agreement, however if you and your guests enjoyed the experience and would like to offer one, it would of course be very much appreciated.